Did they hear about customer centricity?
Well, that might be too complicated for them. What about customer services?
What happened at Beirut Airport is not a single mistake. It is rather a multi-dimensional issue.
Did they receive any professional training?
Did anyone introduce the idea of soft skills to them?
Who hired that group of inept employees?
Is there a shortage of qualified personnel or is it rather a surplus of corruption?
I am quite sure that the incident carries more question marks.
Date: 11 October 2012 commenting on http://www.washingtonpost.com/