Did they hear about customer centricity?
Well, that might be too complicated for them. What about customer services?
What happened at Beirut Airport is not a single mistake. It is rather a multi-dimensional issue.
Did they receive any professional training?
Did anyone introduce the idea of soft skills to them?
Who hired that group of inept employees?
Is there a shortage of qualified personnel or is it rather a surplus of corruption?
I am quite sure that the incident carries more question marks.
Date: 11 October 2012 commenting on http://www.washingtonpost.com/
It seems that the Sukhoi SuperJet 100 got infected with the “delay” virus from its fetal friend B787. Mr. Michael Bagdasarov of Armavia is right on his comment as the delay might be a strategic operational advantage for Armavia since there is no current high demand for more aircraft, and practically till the time again for the summer schedule.
In fact, B787 is not only a friend of Sukhoi SuperJet 100 considering the fact that there is an agreement between Sukhoi and Boeing since 19th of December 2002. The affiliation with Boeing may be the actual source of infection.
Date: 13 November 2009 commenting on http://www.russia-ic.com/