This blog is for those who are looking for something intelligent about airline industry on the internet.

Lebanon’s airline disciplines employee after she told Filipino passengers to ‘stop talking’

Did they hear about customer centricity?
Well, that might be too complicated for them. What about customer services?
What happened at Beirut Airport is not a single mistake. It is rather a multi-dimensional issue.
Did they receive any professional training?
Did anyone introduce the idea of soft skills to them?
Who hired that group of inept employees?
Is there a shortage of qualified personnel or is it rather a surplus of corruption?
I am quite sure that the incident carries more question marks.

Date: 11 October 2012 commenting on


October 11, 2012 Posted by | management, quality | , , , , | Leave a comment

Safety rating of Russian airlines

(Опубликован рейтинг безопасности российских авиакомпаний)
I have a doubt that these unsafe airlines had a chance to know about the right way of doing business.
Well, they might be still having a chance to fix their sloppy performance. They have to inject new blood in their management mentality. Otherwise, they have to prepare themselves for the final approach to the graveyard.

Date: 19 November 2009 commenting on

November 23, 2009 Posted by | management, operation, quality, safety, security | , | 1 Comment

Delivery delayed of SSJ-100

It seems that the Sukhoi SuperJet 100 got infected with the “delay” virus from its fetal friend B787. Mr. Michael Bagdasarov of Armavia is right on his comment as the delay might be a strategic operational advantage for Armavia since there is no current high demand for more aircraft, and practically till the time again for the summer schedule.
In fact, B787 is not only a friend of Sukhoi SuperJet 100 considering the fact that there is an agreement between Sukhoi and Boeing since 19th of December 2002. The affiliation with Boeing may be the actual source of infection.

Date: 13 November 2009 commenting on

November 14, 2009 Posted by | management | , , , , , , , | 2 Comments