Did they hear about customer centricity?
Well, that might be too complicated for them. What about customer services?
What happened at Beirut Airport is not a single mistake. It is rather a multi-dimensional issue.
Did they receive any professional training?
Did anyone introduce the idea of soft skills to them?
Who hired that group of inept employees?
Is there a shortage of qualified personnel or is it rather a surplus of corruption?
I am quite sure that the incident carries more question marks.
Date: 11 October 2012 commenting on http://www.washingtonpost.com/
North American carriers are not up to the level of an international competition.
Orville and Wilbur Wright established a formidable milestone in the airline industry. Additionally, Boeing is an American company and one of the two major aircraft manufacturers worldwide.
Having said so, what could be the reason for Wright’s grandchildren to be lazy and fall behind like that?
What could be the reason for a relatively fledgling airline like Qatar Airways to excel like that while the American veteran airlines are satisfied being in the back rows?
Putting all question marks aside, I would say that the differentiating reason is the human factor which is used efficiently in emerging carriers like Qatar Airways and Emirates Airlines.
Date: 25 July 2011 commenting on http://www.vancouversun.com/