Airlinologist

This blog is for those who are looking for something intelligent about airline industry on the internet.

Lebanon’s airline disciplines employee after she told Filipino passengers to ‘stop talking’

Did they hear about customer centricity?
Well, that might be too complicated for them. What about customer services?
What happened at Beirut Airport is not a single mistake. It is rather a multi-dimensional issue.
Did they receive any professional training?
Did anyone introduce the idea of soft skills to them?
Who hired that group of inept employees?
Is there a shortage of qualified personnel or is it rather a surplus of corruption?
I am quite sure that the incident carries more question marks.

Date: 11 October 2012 commenting on http://www.washingtonpost.com/

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October 11, 2012 Posted by | management, quality | , , , , | Leave a comment

North American carriers grounded at airline awards

North American carriers are not up to the level of an international competition.
Orville and Wilbur Wright established a formidable milestone in the airline industry. Additionally, Boeing is an American company and one of the two major aircraft manufacturers worldwide.
Having said so, what could be the reason for Wright’s grandchildren to be lazy and fall behind like that?
What could be the reason for a relatively fledgling airline like Qatar Airways to excel like that while the American veteran airlines are satisfied being in the back rows?
Putting all question marks aside, I would say that the differentiating reason is the human factor which is used efficiently in emerging carriers like Qatar Airways and Emirates Airlines.

Date: 25 July 2011 commenting on http://www.vancouversun.com/

July 27, 2011 Posted by | in-flight service, quality | , , , | Leave a comment

Safety rating of Russian airlines

(Опубликован рейтинг безопасности российских авиакомпаний)
I have a doubt that these unsafe airlines had a chance to know about the right way of doing business.
Well, they might be still having a chance to fix their sloppy performance. They have to inject new blood in their management mentality. Otherwise, they have to prepare themselves for the final approach to the graveyard.

Date: 19 November 2009 commenting on http://turist.rbc.ru/

November 23, 2009 Posted by | management, operation, quality, safety, security | , | 1 Comment