Airlinologist

This blog is for those who are looking for something intelligent about airline industry on the internet.

Lebanon’s airline disciplines employee after she told Filipino passengers to ‘stop talking’

Did they hear about customer centricity?
Well, that might be too complicated for them. What about customer services?
What happened at Beirut Airport is not a single mistake. It is rather a multi-dimensional issue.
Did they receive any professional training?
Did anyone introduce the idea of soft skills to them?
Who hired that group of inept employees?
Is there a shortage of qualified personnel or is it rather a surplus of corruption?
I am quite sure that the incident carries more question marks.

Date: 11 October 2012 commenting on http://www.washingtonpost.com/

October 11, 2012 Posted by | management, quality | , , , , | Leave a comment